1. OVERVIEW
Jtokucostume respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase digital STL files, or place a custom physical order.
2. INFORMATION WE COLLECT
We collect information from you when you place an order, submit custom measurement charts, or contact customer support:
- Personal Identification Data: Name, email address, shipping address, zip code, phone number, and custom body measurements.
- Transaction Details: Payment records, deposit receipts, and transaction history.
- Technical Data: IP address, browser type, device information, and browsing activity collected automatically via cookies.
3. HOW WE USE YOUR INFORMATION
We use the collected data for the following legitimate business purposes:
- Order Fulfillment: Calculating shipping quotes based on your zip code, processing custom commission orders, delivering digital files, and shipping packages via FedEx or courier partners.
- Custom Sizing & Communication: Communicating regarding measurement verification, progress photo reviews, and technical file support.
- Fraud Prevention & Security: Protecting our website and services against unauthorized transactions and cyber threats.
4. DATA SHARING AND THIRD-PARTY SERVICES
We do not sell, rent, or trade your personal information. We share your data only with necessary third-party service providers:
- Logistics & Couriers: Shipping partners (such as FedEx) require your name, destination address, zip code, and phone number for delivery and customs clearance.
- Payment Gateways: Payment processors (such as PayPal, Western Union, or banking partners) to verify deposits and balances.
5. COOKIES AND DATA SECURITY
Our website uses cookies to enhance browsing experience and remember shopping cart items. We implement industry-standard administrative and technical security measures to protect your personal information against unauthorized access, loss, or alteration.
6. YOUR DATA PROTECTION RIGHTS
You have the right to access, update, or request the deletion of the personal information we hold about you. To exercise any of these rights, please contact us at sales@jtoku.com.
7. GOVERNING LAW AND INTERNATIONAL DATA TRANSFERS
Because Jtokucostume operates globally from Indonesia, your personal information may be transferred to, stored, and processed in servers or logistics centers located outside your country of residence under standard data protection safeguards.
8. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: sales@jtoku.com.