Have questions about an ongoing commission, custom cosplay request, 3D printable STL files, or order sizing? We are here to help!
To provide you with the most organized, accurate, and documented response, email is our primary and recommended communication channel.
PRIMARY CONTACT CHANNEL
Official Email (Recommended for All Inquiries & Commissions)
Whether you need a price quote for a custom build, want to submit your completed measurement chart, or have questions about an existing order, send us a direct email:
- Email: sales@jtoku.com
To help us quote your build as quickly as possible, please include character reference photos, your target deadline, and your delivery country/zip code when emailing us.
FOLLOW OUR SOCIAL MEDIA CHANNELS
Stay connected with our studio, check out behind-the-scenes build updates, watch finished armor demonstrations, and save your favorite cosplay inspirations by following our official social media pages:
- Facebook Page: Jtokucostume on Facebook
- Instagram: Jtokucostume on Instagram
- TikTok: Jtokucostume on TikTok
- Pinterest: Jtokucostume on Pinterest
BUSINESS & WORKSHOP HOURS
- Operating Hours: Monday – Friday | 09:00 – 17:00 (GMT+7 / Western Indonesia Time)
- Response Time: We aim to reply to all emails within 24 to 48 business hours. Inquiries sent over the weekend or on national holidays will be answered on the next business day.
BEFORE YOU EMAIL US
You can find instant answers to common questions in our store policies and guides:
- Need help taking your measurements? Visit our Sizing & Measurement Guide.
- Questions about international delivery and transit damage claims? Read our Shipping Policy.
- Looking for deposit terms or payment methods? Review our Terms of Service and Return & Refund Policy.